How We Provide Service and Supports

Our staff are guided by the principles of Family Centered Practice which means we treat families with dignity and respect, sensitive to your unique needs and choices in making decisions. This also means sharing information sensitively and providing service that takes into account family goals. We work to offer services flexibly, using formal and informal supports to build on family strengths. Through mutual trust, respect, open communication and finding solutions together we can best reach family goals.

- Rita-Marie Hadley, Executive Director

Event Calendar

Virtual Care At Lansdowne

Although many of our services are provided in person, Virtual Care service delivery is one option of getting services provided by Lansdowne Children’s Centre. Virtual Care Encounters (VCE) are sessions where service providers, clients, and/or families are not in the same place.

At Lansdowne, we use Zoom, which meets healthcare privacy regulations. Children/youth/family and their service provider(s) can see and speak with each other while in different places. For client sessions, it is the expectation a family member will be with the child/youth during sessions.

Just like face-to-face sessions, video VCE creates a safe and positive therapeutic experience for your child/youth, and activities are planned that are engaging, and that address your child/youth’s needs. VCE is also an alternate option for family sessions/meetings.

Talk with your service provider about the best service option(s) for your children/youth/family.

Do you need help with access to technology?

Ask you service provider about our Tech-Sharing program. You may be eligible to borrow a device from Lansdowne Children's Centre.

Client and Family Safety and Wellness

Safety and Wellness is a team effort and you, our clients and families, are important members of the team. The following guidelines and resources are provided to assist clients and families and others involved in their care.

Guidelines for Clients and Families Regarding Exclusion Due to Illness

As an agency working with the public, Lansdowne Children's Centre is accountable to provide a healthy environment. In this regard, individuals are encouraged to remain at home and away from others when ill, per Brant County Health Unit guidelines.

Children and other family members with the following conditions should remain at home and away from others:

Chickenpox: until well enough to participate in all activities with no accompanying fever regardless of the state of the rash. Chickenpox is a reportable disease and must be reported to the Local Medical Officer of Health.
Diarrhea: 24 hours after Diarrhea stops.
Fever: no symptoms for 24 hours.
Head Lice: until after the first treatment and no nits remain in the hair.
Impetigo: until the antibiotic prescribed by a doctor has been taken for at least one full day .
Influenza: until 5 days after symptoms began.
Pink Eye, bacterial (conjunctivitis) with Discharge: until the antibiotic prescribed by a doctor has been taken for at with least one full day.
Ringworm: until the treatment has started.
Strep Throat: until antibiotic treatment has been taken for one full day.
Vomiting: no vomiting for 24 hours.

For more information on these and other diseases please consult your local Health Unit website or, contact your family doctor or, contact TELEHEALTH Ontario at 1-866-797-0000 for advice about care and treatment.

Lansdowne Children's Centre reserves the right to send clients home from programs if our employees believe the client is too unwell to participate in services.

Centre Closure Days

Lansdowne Children's Centre locations will be closed for all statutory holidays.

You can learn about Lansdowne Children’s Centre inclement weather or emergency closures by following our social media channels (Facebook and Instagram, @LansdowneChildrens), and/or by visiting this website, and/or by phoning Lansdowne at 519-753-3153 where the message will identify which sites are closed. Remote Service days allow families to continue their service as staff work online and virtually.

If Brant sites are closed, radio stations Lite 92.1 FM and CKPC AM 1380 will be notified and asked to broadcast the closure information.

If sites in Haldimand or Norfolk are closed, radio stations 98.9 MYFM radio and 92.9 FM The Grand will be notified and asked to broadcast the information.

Health and Safety

Lansdowne Children's Centre is committed to a safe and healthy workplace for all employees, clients and visitors. In addition to complying with all applicable Federal, Provincial and Municipal legislation with respect to health and safety, Lansdowne has developed policies and procedures with the intent of minimizing the risk of injury to all individuals.

Lansdowne Health and Safety Policy PDF (<1MB)

Guide to Ontario Health and Safety Act PDF (<1MB)

For further information about our Health and Safety program, please contact:
Sarah Consoli, Human Resources Director
(519) 753-3154 ext. 242
sconsoli@lansdownecc.com

For further information about WHMIS regulations please visit: WHMIS regulations

Our Compliments and Concerns Process

Lansdowne Children's Centre values all feedback. We welcome any compliments and encourage you to please share your positive experiences with us and the team members involved. If you have any concerns, we encourage you to first discuss your concern with the involved team member. If you are not fully satisfied, or are uncomfortable discussing this with the team member, or wish further discussion, please bring your concern to the attention of the staff members’ Supervisor.

Learn more about our Compliments and Concerns Policy and Process online, click here,

or click the button below to download a printable PDF page.

Lansdowne Compliments and Concerns PDF (<1MB)