Compliments and Concerns, Process and Policy | | Lansdowne Children's Centre Resource Library Compliments and Concerns, Process and Policy Our Compliments and Concerns Process Lansdowne Children’s Centre is committed to providing you quality care and service, based on a family-centred care philosophy. Our Centre’s values are: • Respect • Inclusion • Diversity • Empowerment • Safety While involved with Lansdowne Children’s Centre you have the right to: • receive quality care and service, in a clean and safe environment • be involved in decision making regarding your child • receive information and answers to your questions about our services, your child and your child’s individual service • give or refuse consent to any proposed care and to be advised of the risks and benefits of the service being proposed • be treated with courtesy, dignity and respect • privacy and confidentiality of your health information and record of care • have your language, culture, religion and sexual orientation respected • receive care in an environment free from abuse, exploitation, retaliation • have your have questions and concerns heard without intimidation or fear of reprisal, and to expect the Centre staff to provide a timely response to your concerns • be informed of any unanticipated service reductions and contingency plans related to your child’s service COMPLIMENTS • We welcome any compliments. We encourage you to communicate any compliments with the involved staff member. • If you would like to further recognize a staff member, team, or the Centre, please contact the involved Supervisor. CONCERNS • If you have any concerns, we encourage you to first discuss your concern with the involved staff member. • If you are not fully satisfied, or are uncomfortable discussing this with the staff member, or wish further discussion, please bring your concern to the attention of the staff members’ Supervisor. This may be done in person, by telephone, in writing, or you may also request a meeting with the Supervisor. The Supervisor will acknowledge the complaint within one working day of receiving notification. • If you believe the resolution is not sufficient, you may request the concern be addressed with our Executive Director. This may be done in person, by telephone, in writing, or you may also request a meeting with the Executive Director. The Executive Director will acknowledge the concern within one working day of receiving notification. • The Executive Director may call a meeting of the relevant parties to assist with problem solving. The group will discuss the concern, collect information, if necessary, and explain what they think can be done about the concern. The group may schedule an appointment for you to attendto discuss the concern as appropriate to the situation. There may also be follow up by sending information to you in writing. • The decision of the Executive Director will be final and binding on the Centre and the client/ family. • All concerns that result in a meeting with the Executive Director will be reported to the Professional Advisory Committee at its next regularly scheduled meeting. Download printable PDF handout/activity pages Compliments and Concerns, Process and Policy no download available Download Keywords and search terms commonly associated with this resource include: Compliment, Praise, Thanks, Concern, Complaint, Grievance

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River - Other Region of Ontario AUTISM SERVICES All Services Index AUTISM SERVICES Foundational Family Services What is Family Foundational Services? Foundational Family Services at Lansdowne Children's Centre provide core supports for children/youth and families requesting Autism Services and are funded by the Government of Ontario. These FREE services provide resources for caregivers and families to work with their Autism Spectrum Disorder (ASD) diagnosed child, and participate in their child's ongoing learning and development. Our Foundational Family Services and supports are: • Informed by evidence • Responsive to your family’s changing needs over time • Responsive to your child’s needs, strengths and developmental stage • Offered in a variety of ways, including virtual, self-directed, in-person or group-based • Provided at no-cost, (they're FREE) Who is eligible for Foundational Family Services? Children/youth age birth to 18 years, living in the province of Ontario, with a diagnosis of Autism Spectrum Disorder (ASD), and are registered with the Ontario Autism Program (OAP). What do Foundational Family Services include at Lansdowne Children's Centre? Your Autism Services registration includes the following Foundational Family Services at no-cost (they're FREE): Family Support Worker Our Family Support Worker (FSW) is here to help children, youth and their families’ access appropriate Autism services and supports quickly and easily. Our FSW can help you with: • Registering for the Ontario Autism Program (OAP) • Funding applications • Service Coordination • Answer any other questions you might have! You can reach our Family Support Worker by phone at 519-753-3153 ext. 268, or by email at autism@lansdownecc.com Clinics Our Autism Services clinics are brief, targeted consultations that allow families to meet with a clinician to discuss potential strategies that will aid in developing a skill. A clinic is typically 1-hour in length and can include 1-2 follow-ups. Due to this service being so short, complex and challenging behavior cannot be addressed with this service. How do I make a clinic appointment? You can reach our Family Support Worker by phone at 519-753-3153 ext. 268, or by email at autism@lansdownecc.com to arrange a date and time for your clinic appointment that works for you. Groups Are you interested in participating in a group conversation? Contact the Family Support Worker or check the Lansdowne Event Calendar for upcoming workshops. You can reach our Family Support Worker by phone at 519-753-3153 ext. 268, or by email at autism@lansdownecc.com to share your interest in participating in a group meeting. Streaming Video Resources The Autism Services Brant webinar gallery is an online video streaming resource that you can access at no-charge. This collection of helpful videos offer an introduction to autism, tools for identifying behaviour, tips for improving your child's quality of life and ideas for activities you can try at home with your child. Eligibility Start Referral 1) Be registered with the Ontario Autism Program (OAP) 2) Complete an online referral form, OR call SmartStart Hub at 519.753.3153 x507 3) Connect with a Family Support Worker and register for Autism Services at Lansdowne Children's Centre Goals, Skills and Keywords Expectations You are welcome at any time to reach out to our Autism Services Family Support Worker at 519-753-3153 ext. 268 or by email at autism@lansdownecc.com for personal assistance with registration, questions about Ontario Autism Program, one time funding and childhood budgets, and community supports. To access each video you will be asked to register your email contact information and OAP registration number. This information is held privately and only used by Autism Services for the purpose of stat-tracking for budget requirements, and to follow up with you on your streaming video experience. Videos are hosted on YouTube. You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Dating De-Mystified, Feel more comfortable with the idea of dating | | Lansdowne Children's Centre Resource Library Dating De-Mystified, Feel more comfortable with the idea of dating This video is hosted by our Autism Services team. Please click here to continue to the Autism Services video gallery. Helping teens with autism spectrum disorder to feel more comfortable with the idea of participating in dating. What is dating? What are romantic feelings? How to send and receive social cues... Download printable PDF handout/activity pages Dating De-Mystified, Feel more comfortable with the idea of dating no download available Download Keywords and search terms commonly associated with this resource include: #Dating #Social #Emotions

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River - Other Region of Ontario FAMILY ENGAGEMENT All Services Index FAMILY ENGAGEMENT Online Resources Eligibility Open Resources Goals, Skills and Keywords Expectations You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Autism Services Brant Start Here Family Support Free Services Early Years ABA Intensive ABA Goal-Based Webinars < Back Please support our free webinars. CLICK HERE to register your view. Goal Setting with Children Autism Services Brant Learn how setting goals with your child can provide a measure and motivator for progress and success. Are you looking for someone to talk to? You can reach our Family Support Worker by phone at 519-753-3153 ext. 268, or by email at autism@lansdownecc.com

Labelling communication strategies | Speech, Early Years | Lansdowne Children's Centre Resource Library Labelling communication strategies Labelling (or naming) is a way for you to help your child learn new words. Labelling is useful because it shows your child that you are responding to their focus of interest, and because it teaches your child that you can use a word instead of a gesture Download printable PDF handout/activity pages Labelling communication strategies no download available Download Keywords and search terms commonly associated with this resource include: PSL26-05AS , speech, communication, strategy

Advocacy Workshop - Part 2 - How to begin | | Lansdowne Children's Centre Resource Library Advocacy Workshop - Part 2 - How to begin In Part Two our presenters, Brenda and Sara, share from their personal journey as family and child advocates and educators. Brenda is the proud mother of two boys, Chase and Maclain and younger son Maclain has severe Cerebral Palsy and profound hearing loss as a result of a condition known as Kernicterus, a brain injury that results from untreated jaundice. Sara celebrates all four of her children's unique gifts and abilities, but is often challenged by the complex care needs of her two youngest, Rachel and Janneke. Out of gallery Download printable PDF handout/activity pages Advocacy Workshop - Part 2 - How to begin no download available Download Keywords and search terms commonly associated with this resource include: Advocacy, Advocate, Help, Support, Inclusive, Accomodate, Assistance

Brantford/Brant County - Mississaugas of the Credit First Nation - Six Nations of the Grand River FAMILY ENGAGEMENT All Services Index FAMILY ENGAGEMENT Lansdowne Event Calendar Eligibility Open Calendar Goals, Skills and Keywords Expectations You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Healthy Sleeping Habits, The Why and the How of Sleep Hygiene | EarlyYears, Kindergarten | Lansdowne Children's Centre Resource Library Healthy Sleeping Habits, The Why and the How of Sleep Hygiene This video is hosted by our Autism Services team. Please click here to continue to the Autism Services video gallery. This webinar about Sleep Hygiene discusses common questions about the need for sleep and how ASD may affect a child's ability to get the rest they need. In this video we offer tips and training on navigating common struggles including bed wetting, transitioning to a new bed, establishing a routine, night waking and sleeping alone. We want to help you establish healthy sleeping habits. Download printable PDF handout/activity pages Healthy Sleeping Habits, The Why and the How of Sleep Hygiene no download available Download Keywords and search terms commonly associated with this resource include: #Sleep #Routines #Behaviour

Brant County Health Unit | | Lansdowne Children's Centre Resource Library Brant County Health Unit Download printable PDF handout/activity pages Brant County Health Unit no download available Download Keywords and search terms commonly associated with this resource include:

Understanding Challenging Behaviour | EarlyYears, Kindergarten | Lansdowne Children's Centre Resource Library Understanding Challenging Behaviour This video is hosted by our Autism Services team. Please click here to continue to the Autism Services video gallery. This presentation talks about why behaviours happen, how to re-direct the behaviour , and provide strategies to help parents and caregivers be proactive instead of reactive. Download printable PDF handout/activity pages Understanding Challenging Behaviour no download available Download Keywords and search terms commonly associated with this resource include: #Behaviour #Emotions #Reinforcement

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River FAMILY ENGAGEMENT All Services Index FAMILY ENGAGEMENT Family Advisory Council (FAC) The Family Advisory Council’s role is to advocate for client and family centered care at Lansdowne Children Centre. The F.A.C. will advise and make recommendations in order to promote quality programs and services within the Centre. Engaging families to help improve the quality of service with ongoing communication, collaboration and partnership between families and Lansdowne Children’s Centre. Responsibilities: • Provide valuable input from a family perspective as they relate to LCC programs and services. • Enhance positive staff - client relations • To assist in identifying the needs and priorities of clients/families through team work with the LCC staff • Actively assist to implement change • Assist with the development and access to information, support and educational resources which help our clients/families Eligibility Apply to Join Membership: The Council will consist of a minimum of 6 members including a)Parent/family representatives* b)Family Engagement Coordinator – a LCC staff member *Family representatives will consider diversity in gender, age, diagnosis and geography to enable a broad representation of background and experiences. Recruitment: •Members will be recruited annually via Lansdowne Children’s Centre’s social media channels •Prospective new members will complete an application form •The Family Engagement Coordinator will select candidates upon form completion Qualifications: •Have a general understanding of the broad range of clients and families we serve •Respects differing opinions to be inclusive to the full diversity of family experiences; socio-economic status, language, race, color, religion and identity. •Works collaboratively with staff, clients and families •Maintain a sense of humor, a sense of vision and a positive attitude •Maintain respect for privacy and confidentiality •Available to attend at least 75% of the quarterly meetings via in person and/or zoom •Members will sign a volunteer form, a privacy and confidentiality form and obtain a Vulnerable Persons Check to participate •Immunization: In order to encourage participation of family members across our catchment region of Grand Erie (including Brantford, Counties of Brant, Haldimand and Norfolk, Six Nations of the Grand River, and Mississaugas of the Credit First Nations) the Family Advisory Council (FAC) will meet using a hybrid (in-person & virtual) model. Participants attending in-person must provide record of receiving at least two COVID-19 vaccines.” Virtual attendance will be supported without disclosure of vaccination. Goals, Skills and Keywords Expectations Logistics: •The FAC will meet 4- 6 time a year during September to June •The Family Engagement Coordinator will make agendas, take minutes and provide support during meetings •Communications ( agendas and minutes) will be emailed to members on a regular basis •The groups will communicate primarily through emails between meetings as needed •Lansdowne is committed to supporting member’s ability to attend meetings, providing support as needed to remove barriers to participation. •The term of office for the Family Advisory Council shall be two years with an opportunity to extend membership. Roles: Chair •Call and chair meetings •Develop meeting agenda with Family Engagement Coordinator •Review meeting minutes •Facilitate open communication, discussions and participation during meetings Decision Making: •The group will aim for consensus in decision making whenever possible. Where there is no consensus a majority will be accepted. •All voting members will have a vote •A minimum of 50 per cent of members must be present for a vote to be taken •The Family Engagement Coordinator will not vote unless a tie is needed to broken • Reporting Relationship: : The Family Engagement Coordinator will function as the liaison between the Council and staff. The Family Advisory Council exchanges information with the Centre through the Family Engagement Coordinator as the group’s representative. You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers