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Service delivery expectations, Virtual care, Guidelines for Clients and Families Regarding Exclusion Due to Illness, Centre Closure Days, Health and Wellness, client rights, privacy Lansdowne Children's Centre service delivery Services and Programs Board of Directors Strategic Plan 2023+ How We Provide Service and Supports Lansdowne Children's Centre team members are guided by the principles of Family Centered Practice which means we treat families with dignity and respect, sensitive to your unique needs and choices in making decisions. This also means sharing information sensitively and providing service that takes into account family goals. We work to offer services flexibly, using formal and informal supports to build on family strengths. Through mutual trust, respect, open communication and finding solutions together we can best reach family goals. - Rita-Marie Hadley, Executive Director Client Orientation: Beginning your journey with Lansdowne Family Engagement After completing an intake interview with SmartStart Hub, new clients are provided a welcome email and digital copy of our Client Handbook—Start Here Guide. The content of your client handbook is available on our website as web pages that can be translated into alternative languages using Google Translate tools. The client handbook includes important information about client safety and privacy. New clients are also introduced to Lansdowne Family Engagement services , and have immediate access to attend events and access the resource library. Virtual/Remote Care At Lansdowne While many of our services are provided in person, Virtual Care service delivery is one option of getting services provided by Lansdowne Children’s Centre. Virtual Care Encounters (VCE) are sessions where service providers, clients, and/or families are not in the same place. At Lansdowne, we use Zoom, which meets healthcare privacy regulations. Children/youth/family and their service provider(s) can see and speak with each other while in different places. For client sessions, it is the expectation a family member will be with the child/youth during sessions. Just like face-to-face sessions, video VCE creates a safe and positive therapeutic experience for your child/youth, and activities are planned that are engaging, and that address your child/youth’s needs. VCE is also an alternate option for family sessions/meetings. Talk with your service provider about the best service option(s) for your children/youth/family . Do you need help with access to technology? Ask you service provider about our Tech-Sharing program. You may be eligible to borrow a device from Lansdowne Children's Centre. Centre Closure Days Lansdowne Children's Centre locations will be closed for all statutory holidays . You can learn about Lansdowne Children’s Centre inclement weather or emergency closures by following our social media channels (Facebook and Instagram, @LansdowneChildrens), and/or by visiting this website, and/or by phoning Lansdowne at 519-753-3153 where the message will identify which sites are closed. Remote Service days allow families to continue their service as staff work online and virtually. If Brant sites are closed, radio stations Lite 92.1 FM and CKPC AM 1380 will be notified and asked to broadcast the closure information. If sites in Haldimand or Norfolk are closed, radio stations 98.9 MYFM radio and 92.9 FM The Grand will be notified and asked to broadcast the information. Health and Safety at Lansdowne Lansdowne Children's Centre is committed to a safe and healthy workplace for all employees, clients and visitors. In addition to complying with all applicable Federal, Provincial and Municipal legislation with respect to health and safety, Lansdowne has developed policies and procedures with the intent of minimizing the risk of injury to all individuals. For further information about our Health and Safety program, please contact: Sarah Consoli, Human Resources Director (519) 753-3154 ext. 242 sconsoli@lansdownecc.com For further information about WHMIS regulations please visit: WHMIS regulations Lansdowne Health and Safety Policy PDF (<1MB) Guide to Ontario Health and Safety Act PDF (<1MB) Centre Closure and Remote Service Days Lansdowne Children's Centre locations will be closed for all statutory holidays . You can learn about Lansdowne Children’s Centre inclement weather or emergency closures by following our social media channels and/or by visiting this website, and/or by phoning Lansdowne at 519-753-3153 where the automated greeting message will identify which sites are closed. Remote Service days allow families to continue their service as staff work online and virtually. If Brantford-Brant sites are closed, radio station 92.1 LiteFM will be notified and asked to broadcast the closure information. If sites in Haldimand or Norfolk are closed, radio stations 98.9 MYFM radio and 92.9 FM The Grand will be notified and asked to broadcast the information. Client Satisfaction and MPOC Survey Annually, Lansdowne Children's Centre provides opportunity for clients to share their feedback as part of a survey client satisfaction survey effort. Client responses help inform governors and leaders about quality of service and impact of the strategic plan. The results of the survey are shared online, and included in the annual report. The MPOC—Measure of Processes of Care—survey is a tool used to assess how family-centered health services are for children. It's a self-report measure where parents/caregivers rate their experiences with healthcare providers and services. Compliments and Concerns Process Lansdowne Children's Centre values all feedback. We welcome any compliments and encourage you to please share your positive experiences with us and the team members involved. If you have any concerns, we encourage you to first discuss your concern with the involved team member. If you are not fully satisfied, or are uncomfortable discussing this with the team member, or wish further discussion, please bring your concern to the attention of the staff members’ Supervisor. Learn more, Compliments and Concerns Policy Learn more, Family Advisory Council (FAC)

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River OCCUPATIONAL THERAPY All Services Index OCCUPATIONAL THERAPY Occupational Therapy at Lansdowne (OT) Occupational Therapists (OT) at Lansdowne Children's Centre work with children and their families to help improve skills and participation in daily activities. OT focuses on fine motor skills, typically thought of as the use of hands and upper extremities. Fine motor skills include activities such as reaching, grasping and manipulating objects with your hands, and can also involve vision, specifically visual motor skills, often referred to as hand-eye coordination. What are examples of challenges addressed with Occupational Therapy? Feeding (using a fork or spoon or cup) self-care (getting dressed, brushing hair, brushing teeth) playing (gripping toys, stacking blocks) printing and drawing (using a pencil or crayon) cutting with scissors (using tools effectively) emotional regulation (getting calm, alert, and ready to learn, play and/or interact with others) Eligibility Start Referral Children living in Brantford, Brant County, Haldimand County, Norfolk County, Six Nations of the Grand River and Mississaugas of the Credit First Nation, may be eligible for Community Based Rehabilitation Services (CBRS) from birth through to their 19th birthday. Services are provided at our main location in Brantford (Brant County), and/or in Simcoe (Norfolk County), Caledonia and Dunnville (Haldimand County). Goals, Skills and Keywords Expectations Once a referral to Community Based (CBRS) Occupational Therapy Services has been completed, your child will be placed on an Assessment Waitlist. Our team will contact you to book your appointment when your turn comes. Your initial phone call conversation often includes questions that help to provide your occupational therapist with important information, to help gain understanding of your child’s strengths and interests as well as areas of need. Your first appointment may be a face-to-face assessment or a parent/caregiver interview. A follow-up appointment may be provided for observation in a natural setting, such as your child's home, school or daycare. The type of assessment will depend on your unique concerns, the reason for the referral, and by where your child fits best within our care pathways. Your occupational therapist will review findings with you, develop goals with you and will help to determine the best plan of intervention and assistance. Your service plan may include parent education sessions, group programming and/or “individual sessions” that are more focused to target your child’s specific goals. You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River - Other Region of Ontario SMARTSTART HUB All Services Index SMARTSTART HUB How We Provide Service and Supports Eligibility Start Referral Goals, Skills and Keywords Expectations You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Pathways to Services, Haldimand and Norfolk (HN Reach) | Speech, EarlyYears, Kindergarten, Child and Youth, Family | Lansdowne Children's Centre Resource Library Pathways to Services, Haldimand and Norfolk (HN Reach) Download printable PDF handout/activity pages Pathways to Services, Haldimand and Norfolk (HN Reach) no download available Download Keywords and search terms commonly associated with this resource include:

Welcome to Lansdowne Children's Centre. How to share your compliments and address any concerns. Start Here Guide: Client Compliments and Concerns Lansdowne Children's Centre greatly values the feedback of all clients. We encourage you to discuss your compliments and your concerns first with your service provider(s). Return Next Sharing Compliments We welcome any compliments . We encourage you to communicate any compliments with the involved service provider(s). If you would like to further recognize a staff member, team, or the Centre, you can: Email your story and compliments to info@lansdownecc.com Share your story on social media and tag us at @LansdowneChildrens Visit our website contact page to connect with the email and/or phone number of a service manager Connect with our Development and Community Engagement team to learn more about gift opportunities, to support the continued development and delivery of Lansdowne programs and services Addressing Concerns If you have any concerns, we encourage you to first discuss your concern with your service provider. If you are not fully satisfied, or are uncomfortable discussing this with the staff member, or if you wish for further conversation, please bring your concern to the attention of the appropriate service manager. Contact information is available online at www.lansdownecentre.ca/contact The supervisor will acknowledge your concern in a timely manner, typically within one working day of receiving notification. If you believe the resolution is not sufficient, you may request the concern be elevated to the attention of Executive Director. All concerns that result in a meeting with the Executive Director will be reported to the Professional Advisory Committee of the Board of Directors at its next regularly scheduled meeting. No names will be used. Click here for more about service delivery, client compliments and concerns, and client satisfaction surveys. Click here to connect with family engagement services and/or the Family Advisory Council Return Next

20th anniversary Lansdowne Charity Motorcycle Ride #ForTheKids, Saturday July 6. Join this police-escorted, no touch-down motorcycle ride leaving from Brantford to tour Grand River communities and scenery, including Haldimand, Norfolk and Brant counties. Your registration is ALL INCLUSIVE of the day's entertainment, including: Live Music, Vendor Displays, Continental Breakfast, Hot Lunch and Door Prizes!  EVENT INFO REGISTER DONATE VOLUNTEER Scotiabank volunteers rise to support Lansdowne Children's Centre, Brantford Over $4,000 raised at Charity Motorcycle Ride for Lansdowne Kids 21st annual Charity Motorcycle Ride for Lansdowne Kids a success 1 2 3 4 5 #CMRforLansdowneKids #CMR2025 WHY WE RIDE... #FORTHE KIDS Proceeds from the Charity Motorcycle Ride for Lansdowne Kids are donated to Lansdowne Children's Centre Foundation by Ensuring Brant, in support of critical programs at Lansdowne Children's Centre that help our community's children and youth with additional/special needs. With your generous support: You have helped teens to discover their independence and learn life skills; You have helped a child's family gain access to mobility equipment; You have helped a child to make friends at a camp experience in the community. THANK YOU!

Language Building, Fun Activities for Kids | Speech | Lansdowne Children's Centre Resource Library Language Building, Fun Activities for Kids Having fun with Hanen - Helpful information for parents and professionals, language building activities you can play with children. Download printable PDF handout/activity pages Language Building, Fun Activities for Kids no download available Download Keywords and search terms commonly associated with this resource include: Speech, Language, Communication, Parents, Communication

Board Chair, President, Chair of Long Range Planning Committee Ashley Veldkamp, Centre Board - Lansdowne Children's Centre. Serving the needs of the children and youth, and their families, who access services and support for communication, developmental and physical needs, at Lansdowne Children's Centre in Brantford, Caledonia, Dunnville and Simcoe. < Back Previous Next Ashley Veldkamp Board Chair, President, Chair of Long Range Planning Committee Ashley Veldkamp joined our board in 2017 and is a real estate agent and a parent of a child with special needs. As a member of a Lansdowne client family, Ashley has experienced multiple services and supports at Lansdowne.

Welcome to Lansdowne Children's Centre. Intervention requirements for protecting children from abuse and/or neglect. Start Here Guide: Reporting Child Abuse and Neglect, Duty to Report All Lansdowne Children's Centre staff are legally required to report to the Family and Children’s Services [CAS], any reasonable concerns of abuse. Return Next As a parent/guardian/caregiver it is your responsibility to report any concerns regarding your child’s care and safety. Child abuse happens when a child’s parent or other person in charge harms or neglects a child. What is physical child abuse? Beating, slapping, hitting, pushing, throwing, shaking, burning. What is sexual abuse? Sexual abuse happens when a parent or other person in charge sexually molests or uses a child for sexual purposes or knowingly fails to protect a child from sexual abuse. What is emotional abuse? Yelling at, screaming at, threatening, frightening, or bullying a child, humiliating the child, name‐calling or saying things like: “You’re no good”. “You’re worthless”. Showing little to no physical affection or attention. What is Neglect? Not providing proper food and clothing, supervision, and/or medical care. Brant Family and Children’s Services [BFACS] 519‐753‐8681 Haldimand Norfolk CAS 1‐888‐227‐5437 Ogwadeni:deo CAS 519‐445‐1864 How can I connect with a Lansdowne Social Worker and/or Child and Youth Worker? Children and youth receiving services from Lansdowne Children's Centre and their families are eligible for Social Work and Child and Youth Work Services. Referrals can be requested by the family or youth, or may be suggested by another Lansdowne service provider working with the child and their family. You can contact SmartStart Hub to initiate a referral request, or speak with your Lansdowne service provider. Service needs are determined through goal-based care plans and may include individual or family intervention and support. Supportive counselling could include help with: Adjustment to illness and disability Client and caregiver stress and coping Financial and community resources Building confidence Self-advocacy skills Youth Workshop topics may include: Internet safety Community safety and independence Bullying and self-esteem Sibling support needs Youth transition Next Return

Brantford/Brant County - Haldimand/Norfolk County - Mississaugas of the Credit First Nation - Six Nations of the Grand River - Other Region of Ontario SPEECH THERAPY, INFANT & CHILD SUPPORTS All Services Index SPEECH THERAPY, INFANT & CHILD SUPPORTS Checklist, Speech & Language Development 0 - 36 months Eligibility Start Referral Goals, Skills and Keywords Expectations You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers

Autism Services Brant Start Here Family Support Free Services Early Years ABA Intensive ABA Goal-Based Webinars < Back Please support our free webinars. CLICK HERE to register your view. Toileting Part 1 - Are You Ready? | Identifying Readiness and Preparing Skills for Learning Autism Services Brant Is your child ready to start toilet training? Chantal from Autism Services Brant walks us through identifying readiness and provides helpful instruction on identifying and teaching necessary skills to teach toilet training. Are you looking for someone to talk to? You can reach our Family Support Worker by phone at 519-753-3153 ext. 268, or by email at autism@lansdownecc.com

Brantford/Brant County - Mississaugas of the Credit First Nation - Six Nations of the Grand River RECREATION SERVICES All Services Index RECREATION SERVICES Therapeutic Recreation (TR) Recreation Services provide opportunities designed to assist and encourage children and youth clients to take advantage of individual or group activities directed towards promoting growth and development. These activities allow clients to explore their interests, exercise their skill sets and pursue personal development. Eligibility Start Referral Therapeutic Recreation programs are designed for participants who: Are 10 – 18 years of age Are receiving services at Lansdowne Children’s Centre. Have a level of independence which allows safe supervision as well as maintaining self-directed participation at a 3 youth to 1 adult ratio Identify a personal interest in individual and/or TR program goals Goals, Skills and Keywords Expectations TR services focus on opportunities to: Strengthen skills necessary for participation Discover and build upon personal interests Increase social skills/opportunity Maximize independence Foster community involvement Following referral, the Recreation Therapist (RT) will complete a TR initial assessment with Guardian(s) to support choice of a program option that will offer the most benefit to the participant. Formal/informal assessments will be completed as appropriate to support program development as well as set and monitor goals. Programs are typically group sessions. 1:1 appointments are available after consultation. Group Programming Programs are in house or in the community dependent on the leisure pursuit During the school year programs are in evenings and occasional weekends During the summer there are 4 weeks of camp that are offered Individual Appointment 1:1 appointments with the RT to determine next steps in an individual pursuit Transition to community programming You Belong Here. Are you passionate about working with infants, children and youth to help realize their potential? Are you seeking a career in pediatrics? Join our team at Lansdowne Children's Centre for child development. Careers