Compliments and Concerns, Process and Policy | | Lansdowne Children's Centre Resource Library Compliments and Concerns, Process and Policy Our Compliments and Concerns Process Lansdowne Children’s Centre is committed to providing you quality care and service, based on a family-centred care philosophy. Our Centre’s values are: • Respect • Inclusion • Diversity • Empowerment • Safety While involved with Lansdowne Children’s Centre you have the right to: • receive quality care and service, in a clean and safe environment • be involved in decision making regarding your child • receive information and answers to your questions about our services, your child and your child’s individual service • give or refuse consent to any proposed care and to be advised of the risks and benefits of the service being proposed • be treated with courtesy, dignity and respect • privacy and confidentiality of your health information and record of care • have your language, culture, religion and sexual orientation respected • receive care in an environment free from abuse, exploitation, retaliation • have your have questions and concerns heard without intimidation or fear of reprisal, and to expect the Centre staff to provide a timely response to your concerns • be informed of any unanticipated service reductions and contingency plans related to your child’s service COMPLIMENTS • We welcome any compliments. We encourage you to communicate any compliments with the involved staff member. • If you would like to further recognize a staff member, team, or the Centre, please contact the involved Supervisor. CONCERNS • If you have any concerns, we encourage you to first discuss your concern with the involved staff member. • If you are not fully satisfied, or are uncomfortable discussing this with the staff member, or wish further discussion, please bring your concern to the attention of the staff members’ Supervisor. This may be done in person, by telephone, in writing, or you may also request a meeting with the Supervisor. The Supervisor will acknowledge the complaint within one working day of receiving notification. • If you believe the resolution is not sufficient, you may request the concern be addressed with our Executive Director. This may be done in person, by telephone, in writing, or you may also request a meeting with the Executive Director. The Executive Director will acknowledge the concern within one working day of receiving notification. • The Executive Director may call a meeting of the relevant parties to assist with problem solving. The group will discuss the concern, collect information, if necessary, and explain what they think can be done about the concern. The group may schedule an appointment for you to attendto discuss the concern as appropriate to the situation. There may also be follow up by sending information to you in writing. • The decision of the Executive Director will be final and binding on the Centre and the client/ family. • All concerns that result in a meeting with the Executive Director will be reported to the Professional Advisory Committee at its next regularly scheduled meeting. Download printable PDF handout/activity pages Compliments and Concerns, Process and Policy no download available Download Keywords and search terms commonly associated with this resource include: Compliment, Praise, Thanks, Concern, Complaint, Grievance

What is Lansdowne Children's Centre? | Speech, EarlyYears, Kindergarten | Lansdowne Children's Centre Resource Library What is Lansdowne Children's Centre? Lansdowne Children's Centre is Grand Erie's regional children's treatment centre and SmartStart Hub. Download printable PDF handout/activity pages What is Lansdowne Children's Centre? no download available Download Keywords and search terms commonly associated with this resource include: Education, Advocacy

Healthy Babies, Healthy Children | EarlyYears | Lansdowne Children's Centre Resource Library Healthy Babies, Healthy Children Download printable PDF handout/activity pages Healthy Babies, Healthy Children no download available Download Keywords and search terms commonly associated with this resource include:

All About Online Learning | Kindergarten | Lansdowne Children's Centre Resource Library All About Online Learning This video is hosted by our Autism Services team. Please click here to continue to the Autism Services video gallery. Is your child with an Autism Specturm Diagnosis (ASD) ready to try online learning? This presentation talks about setting up an environment, visual supports and use of reinforcement to increase online learning success within your home. Download printable PDF handout/activity pages All About Online Learning no download available Download Keywords and search terms commonly associated with this resource include: #Learning #Skills #Reinforcement

Intro to ABA Terms - Applied Behaviour Analysis | | Lansdowne Children's Centre Resource Library Intro to ABA Terms - Applied Behaviour Analysis This video is hosted by our Autism Services team. Please click here to continue to the Autism Services video gallery. An introduction to the world of ABA - covering the basics of Applied Behaviour Analysis . Hosted by Courtney and Abbey, autism therapists at Lansdowne Children's Centre in Brantford. Download printable PDF handout/activity pages Intro to ABA Terms - Applied Behaviour Analysis no download available Download Keywords and search terms commonly associated with this resource include: #Terms #ABA #Introduction

Anxiety & ASD - Autism Spectrum Disorder | | Lansdowne Children's Centre Resource Library Anxiety & ASD - Autism Spectrum Disorder This video is hosted by our Autism Services team. Please click here to continue to the Autism Services video gallery. Dr. Ben Klein, Developmental Paediatrician is joined by Lorraine DeJong, Social Worker, and Susan Battin, BCBA, Autism Services, to talk about Anxiety and Autism. How does Anxiety look different with ASD? What makes it worse? And what can help make it better. Download printable PDF handout/activity pages Anxiety & ASD - Autism Spectrum Disorder no download available Download Keywords and search terms commonly associated with this resource include: #Anxiety #ASD #Emotions

Early Years, Behaviour Tips - Video Playlist | EarlyYears, Kindergarten | Lansdowne Children's Centre Resource Library Early Years, Behaviour Tips - Video Playlist Download printable PDF handout/activity pages Early Years, Behaviour Tips - Video Playlist no download available Download Keywords and search terms commonly associated with this resource include:

Early Years, Parenting - Video Playlist | EarlyYears | Lansdowne Children's Centre Resource Library Early Years, Parenting - Video Playlist Download printable PDF handout/activity pages Early Years, Parenting - Video Playlist no download available Download Keywords and search terms commonly associated with this resource include:

Toileting Part 2 - Evidence Based Strategies to Reach Your Training Goals | EarlyYears, Kindergarten | Lansdowne Children's Centre Resource Library Toileting Part 2 - Evidence Based Strategies to Reach Your Training Goals This video is hosted by our Autism Services team. Please click here to continue to the Autism Services video gallery. If your child can sit upright for at least 3 minutes, follow one-step instructions and demonstrate awareness of a wet/dirty diaper, you're on your way to toileting! Now let's talk about Beginner, Intermediate and Advanced goals and how to make progress. Download printable PDF handout/activity pages Toileting Part 2 - Evidence Based Strategies to Reach Your Training Goals no download available Download Keywords and search terms commonly associated with this resource include: #Toileting #Skills #Learning

Understanding Challenging Behaviour | EarlyYears, Kindergarten | Lansdowne Children's Centre Resource Library Understanding Challenging Behaviour This video is hosted by our Autism Services team. Please click here to continue to the Autism Services video gallery. This presentation talks about why behaviours happen, how to re-direct the behaviour , and provide strategies to help parents and caregivers be proactive instead of reactive. Download printable PDF handout/activity pages Understanding Challenging Behaviour no download available Download Keywords and search terms commonly associated with this resource include: #Behaviour #Emotions #Reinforcement

Finding Licensed Childcare, Brantford-Brant | | Lansdowne Children's Centre Resource Library Finding Licensed Childcare, Brantford-Brant Download printable PDF handout/activity pages Finding Licensed Childcare, Brantford-Brant no download available Download Keywords and search terms commonly associated with this resource include:

Lansdowne Lending Library and Resource Centre | | Lansdowne Children's Centre Resource Library Lansdowne Lending Library and Resource Centre The Lansdowne Resource Centre is a lending centre for families and children involved with Lansdowne Children’s Centre. CLICK HERE to read an article from August 2026 about the Lending Library and available resources. Parents can borrow, at no cost: - Toys - therapeutic toys, games, puzzles - Equipment to help with home programs, school or day care - Resource information, a large selection of books, videos, reference files and pamphlets with a wide variety of topics from feeding and nutrition, to toilet training and behaviour strategies. The Resource Centre is located in the front entrance of Lansdowne Children’s Centre in Brantford, at 39 Mount Pleasant Street, and is open: Monday to Thursday 8:00am to 8:00pm and Friday 8:00am to 3:30pm Who is eligible to use the Parent Resource Centre? Anyone using services offered through Lansdowne Children’s Centre is welcome and encouraged to use our Resource Centre. What can I expect? A borrower’s card is issued and enables you to sign out up to 4 items at a time. The usual length of time an item can be borrowed is 3 weeks. If you are not finished with the item you can call and sign it out again. Ask the receptionist for details. Is there a fee? No, all of our resource centre services are free. All you need to do is apply for a borrower’s card. How do I apply for a Borrower’s Card? Borrower Card applications are available at the Reception desk. Your card will be available the following week. Download printable PDF handout/activity pages Lansdowne Lending Library and Resource Centre no download available Download Keywords and search terms commonly associated with this resource include: Lending, Borrow, Resources, Toys, Equipment, Videos, Books, Games, Puzzles