JOB POSTING:
Administration
Director of Client Services
STATUS/POSITION TYPE:
Full-time 12 Month Contract (with opportunity to become permanent)
COMPENSATION:
UNIONIZED:
Min $90,900 - Max $111,900
Non-union
LOCATION:
Brantford
The Director of Client Services provides expertise in client service best practices and ensures high quality care is provided. As a member of the senior leadership team, the incumbent oversees a team of Client Service Managers to meet Lansdowne Children’s Centre’s mission and strategic goals.
• Work collaboratively to ensure organizational success, quality service, and organizational sustainability.
• In collaboration with internal partners, develop program goals consistent with the agency’s strategic plan.
• Build internal and external partnerships to seek opportunities to achieve mutual gains.
• Develop strategies and systems to support improvements in service delivery.
• Lead special projects related to the agency and program delivery.
• Provide leadership in all areas of clinical service, ethics and privacy.
• Contribute to overall organizational development and planning.
• Establish and maintain positive relationships with all funding agencies and appropriate provincial organizations.
• Participate on committees, boards and inter-agency functions as required.
• Establish performance objectives and indicators while providing ongoing coaching, measurement and feedback to direct reports.
• Ensures deliver of high-quality service via the supervision, coaching and management of Client Service Managers.
• Provide leadership to ensure a positive, supportive and safe workplace culture.
• Responsible for the health and safety of direct reports.
YOU BELONG HERE.
Lansdowne Children’s Centre is an equal opportunity employer that values equity, diversity and inclusion.
Benefits
• HOOPP Company Pension
• Paid Training and Professional Development
• Reduced work week promotes wellness
Extensive paid time off
o 1.67 days of vacation for each month to start
o 20 sick days per year
o 2 float days per year
o 3 days off for Centre Closure each year
o 5 paid emergency leave days per year
• Free on-site parking
EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:
• Post-Secondary Degree in health/social services or equivalent.
• Regulated health professional is preferred.
EXPERIENCE AND KNOWLEDGE:
• Minimum of 5 years of experience in health/social services or equivalent.
• Training in health care management is considered an asset.
• Experience providing dynamic leadership, problem solving and change management is required.
• Understanding of financial reporting and budgetary processes is required.
• Proof of immunizations, including full COVID-19 vaccination (Two Doses)
• Vulnerable Sector Police Check
Director of Client Services
Lansdowne Children’s Centre provides accommodations for applicants with disabilities in its recruitment process.
If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted